Herein the following definitions will apply:
“You” and “your” refers to any user of the Covery Solution.
“We”, “our” and “us” refers to Covery.
“Covery” means Covery AI Limited, a legal entity registered in Cyprus with registration number HE 432809 whose registered office is located at Antrea Kariolou 38, 3rd Floor, Agios Athanasios, 4102, Limassol, Cyprus.
“Covery parties” refers to Covery affiliates, subsidiaries and its respective directors, employees, agents and shareholders.
“The Site” refers to the Covery Site (www.covery.ai) including all its content and subdomains.
“Client” means an individual who purchases goods or services from you.
“Covery Solution” means software and a service powered by Covery to protect online business from various types of fraud and to reduce operational overhead.
“Data” means data and / or information submitted by you through the APIs and administrative platform to us, including your Clients’ personal data.
Roles and responsibilities
You should be aware that by providing you with Covery Solution we act as a data processor and you act as a data controller in the meaning given by General Data Protection Regulation (GDPR). We process your Data only to provide you with the Covery Solution and only on documented instructions from you. You shall warrant that you obtain prior consent from your Clients to collect, use and process their personal data by Covery.
You, as data controller, shall comply with all applicable data protection laws, rules and regulations.
We, for our part, warrant to you that we comply with our obligations as a data processor under the applicable legislation and will assist you in ensuring compliance with your duties under GDPR. We will assist you by appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of your obligation to respond to requests for exercising the data subject's rights.
In cases when we collect personal data of your officers, we act as data controller, therefore we are subject to controller's rights and obligations under applicable data protection laws.
Information we collect
Starting to use Covery Solution, you provide us with Data about your Clients. You can decide what types or format of Data you wish to send to Covery for analysis. You may sent your Client’s Data, such as email address, user login name, telephone numbers, IP address of the device used, the pages navigated by the Client, time of login/logout, items viewed, added to cart or purchased, the form of payment, partial credit card numbers, and order status.
Furthermore, in case you access your Covery account or otherwise use Covery solution, the following type of data might be gathered: your company name, phone number, e-mail, name of contact person. It is used to maintain permanent communication with you and to send you legal and information notices. You always have an option to unsubscribe from our mailing list by contacting us or using the relevant options in your Covery account. We do not collect any extra data but only that information that is necessary for the purpose of providing Covey Solution to you.
Information we gather from your computer or mobile device
When you visit Covery Site or use Covery Solution, we gather information provided by your computer, mobile device, or other viewports. This information includes data about pages you visit, your IP-address, device information, type of operating system, your location, web and mobile network data, and some other minor details. Note that we also gather information about your activities on the Site. The information mentioned above collected in order to safeguard you from scam, fraud, and misuse of any private data you might share. If your working station or mobile device has any malware, the system can notice that and take applicable measures.
Protection and storage of your data
Your Data is protected by the means of physical, technical, and administrative resources to lower the risks of loss, misusage, unauthorized entry, disclosure, or alteration by a third party. To keep your data safe we apply firewall and data encryption protection and physical authorization control system, just to name a few.
We maintain all required technology, methods and business processes to protect your Data, and also use such technology and methods as regards the security of other personal data we may receive.
We monitor our systems 24x7 and our staff is always ready to respond to your notifications and queries within a short time.
The ways we use data
You should be aware that the processing of Data is necessary for the performance of a contract with Covery to which you become the party when use Covery Solution. The main goal of gathering your Data is to carry out risk analysis to fight different types of fraud and to reduce your business risks.
Your Data can be used to:
- Prevent you from becoming a subject to illegal activities and potential fraud;
- Settle disputes, levy charges, and resolve occurring problems;
- Improve the quality of Covery Solution and Covery services;
- Provide target-oriented services based on your experience with the company;
- Being able to contact you in case of emergency via one of the means available;
- Send marketing information (provided you can unsubscribe from our mailing list at any time);
- Send legal and information notices;
- Make sure information you provide is accurate, in case discrepancies occur.
How long we retain your data
We may use your Data for as long as reasonably necessary for the limited purpose of providing fraud detection and prevention services, as determined by Covery in its reasonable discretion or for the purpose to comply of with technical and legal requirements related to the security, integrity and operation of Covery Solution. After the termination of the agreement between Covery and you, you may request deletion of your Data. We are able to delete your Data or information within ninety (90) days.
You shall maintain the confidentiality of your password from Covery account. You are recommended to sign out of the Covery account when you have finished work with it. In any case responsibility for any loss of passwords and misuse of Covery account by third parties lay with you.
Accessing or changing your data
Note that you can review, update, edit your Data or request deletion of any personal data that has previously been provided to us at any time. Simply log in to your account and change profile settings at once or contact our support.
If requested by your Client we can:
- Delete Client’s personal data;
- Correct Client’s personal data that Covery retains;
- Stop data processing if a previously given consent for processing was withdrawn;
- Provide all information we have about particular Client;
- Temporary mark Client’s personal data as restricted so it will no longer be visible to the back office staff.
In case you obtain such request from your Client please contact us.
However, Client’s personal information may be used further in order to track any unpaid fees, unresolved disputes, prevent from scam, or be used for any other activity if such required by law.
We ensure you that we have all necessary technologies and methods to prevent, detect and investigate a personal data breach. In case of any data breach we will endeavor our best efforts to send a notification within 72 hours of becoming aware of the breach.
Please feel free to contact us to ask any questions or notify us of data breach.
Question regarding the personal data protection may be addressed to our Data Protection Officer to the following e-mail address firstname.lastname@example.org
Last modified: August 18, 2022