VMPI Chargeback Prevention

What you get

Covery’s VMPI integration allows our customers to prevent disputes and reduce chargebacks spending no time on 3d party integrations

VMPI
A global data-sharing network that prevents disputes, and allows merchants make customer-bank discussion transparent.
Chargeback mitigation
An opportunity to prevent disputes before they become chargebacks, not exceed chargeback threshold and not get costly fees.
Friendly fraud detection
Connection with a risk assessment platform that detects friendly fraudsters even before they claim a chargeback.
SLA compliance
Guarantee of reliability, responsiveness and chargeback defense of merchant, that ensures positive customer experience.
Ready-to-go integration
High-quality services which are easy to use without any need of third-party, time-consuming integrations.
Improved customer experience
Business operations optimization, and a new knowledge of customer behavior and experience.

Customer sends a dispute inquiry to bank-issuer.
Issuer sends a request about transaction details through Visa Resolve Online to merchant with VMPI and Covery integration.
Covery gets data from VMPI database and complements it with data about the matched transaction and customer behavior. Notification about the VMPI request is sent to the merchant.
While the issuer reviews Covery's answer, the merchant reacts to the customer's dispute. Information distribution to the issuer and the actions of merchants on the request decrease the probability of future chargebacks of up to 70%.